Here are some examples of the many glowing emails, letters and photographs we regularly receive regarding the quality of our service. We have only use first names and in photos hide car number plates.

Subject: Prompt service

Just a quick note to say thankyou for your very prompt delivery of my thule roofbox / bag and roof bars. Excellent service, probably the cheapest website i've found and also you also carry the widest range of stock. Good work fellas. If i know anybody who needs any roof stuff i'll point them in your direction - Steven
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Subject: Family camping trips

Just recieved my roofbox and bars today. Thank you for a quick, polite and efficiant service, despatched Monday and delivered Tuesday, brilliant! Should solve all my overcrowding problems when on the family camping trips. Once again many thanks.
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Subject: Dog Bag

I would just like to commend you (the roof box company) for the speedy delivery of the purchased items which arrived already today, the quality of the Dog Bag is exceptional and the pop up put away technique makes it a pleasure.
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Subject: Outstanding service

I want to say what outstanding service I have received from your company this week. I rang on tuesday to say i had problems with my Atera bike carrier, and was going away shortly. A replacement carrier arrived on wednesday and the faulty one was collected today. The ladies I spoke to were extremely polite and helpful. In fact I don't think i have ever experienced such good service. Thank you very much. Andrew
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Subject: Thule 591 cycle carrier

After browsing the site, I called and spoke to a very helpful member of staff last thursday. Initially I was looking to order a pair of Thule 530 cycle carriers, but on the advice of the gentleman on the phone I opted for the 591's. I received the carriers yesterday, and I am very impressed with the quality of the product, and I am very glad that I opted to pay the bit extra for what is obviously a quality product. Furthermore, I am very impressed at the price which I paid for them, which is between 30-50% cheaper than many other retailers. I will definitely recommend your company to anyone needing any roof racks/bars/carriers, and I will certainly use you again. Thanks for a great service!
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Subject: Thank you

Just a quick note to say thankyou for your very prompt delivery of my thule roofbox / bag and roof bars. Excellent service, probably the cheapest website i've found and also you also carry the widest range of stock. Good work fellas. If I know anybody who needs any roof stuff i'll point them in your direction - Steven
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Subject: Thule bars and Atera bike carrier

I ordered some Thule roof bars and Atera bike carriers on the phone the other day. The lady who helped me was very pleasant and knew the products and the next day delivery option was great. The bars are now on the roof of my car along with a dirty bike, which no longer has to sit on my back seat!
Many thanks, Dan
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Subject: Speedy response

Many thanks for the speedy response to my request for a spare part on an old Atera bike carrier - I was not hopeful of being able to get the part at all and it was supplied at no cost along with some other (chargeable) items. The items arrived within a few working days but the spare was incorrect. A quick call to you and the correct part arrived in the post the following day. Excellent service - my thanks to all of the staff involved -  Best wishes Roger
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Subject: Quick delivery

Just a note to say "thank you" for your excellent service. Having only ordered the AutoSocks on Sunday evening, I was truly surprised when they were delivered at 10.30 this morning! Especially in such awful weather! Thank you very much, Hilary
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Subject: Autoform boot liner

Many thanks for Autoform liner received today. Well worth the wait - it is a perfect fit. Excellent product. John
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Subject: MaxxRaxx bike rack

Dear Roofbox Company, I just thought that I would take the time to say a big ‘thank-you’ to you and specifically Sarah in sales for ensuring that I got delivery of my Maxxraxx bike rack in good time. When the order was placed it turned out that you were out of stock, but on hearing we urgently needed the rack, Sarah really went out of her way to help and arranged delivery straight from the manufacturer for the next day. This is customer service exactly as it should be. Many thanks for your help – I would definitely recommend your company to anyone.
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Subject: Dog Guard

Just wanted to say thank you for your prompt dispatch of my order. I am delighted with my dog guard. Many thanks, Fiona
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Subject: Great service

Wow, I cannot thank you enough for the outstanding response. I will look forward to recommending The Roof Box co. to anyone I come across requiring not only the cheapest box, but also a great service. Greatly appreciated. 10/10
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Subject: Boot liner for Ford S-Max

Thank you very much for the boot liner for my Ford S-Max. Great delivery time and a perfect fit.
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Subject: Atera Strada bike carrier

Just to let you know that the Strada arrived today and although I have not used it in earnest I have fitted it to the car and tried mounting my bike.  So far it seems absolutely superb and justifies waiting for this rather than settling for an inferior alternative. Regards Chris
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Subject: Recommendations

Just to let you know my bicycle rack arrived today as promised and does the job as advertised. For your info my decision to purchase was based on previous experience with you plus your useful "recommendations" section combined with sensible pricing. Many thanks, Dudley
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Subject: Customer service

Just a quick note to say many thanks for such a quick and helpful response.  Your customer service - before, during and after the sale - is one of the reasons that I keep using roofbox.co.uk and that I also recommend you to others.  I'll continue to do so; your help on this occasion has reinforced my positive impressions. Best wishes, Russell
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Subject: Fantastic AutoSocks

Just a note to say how fantastic Autosocks are. I got caught in the Scottish Highlands after following the dreaded satnav directions. Lost it coming down a hill in the snow, and managed to stop the car (don't know how. Fitted the autosocks and not even a twitch the rest of the way. A bit harder to fit than the video if you've large 18" wheels, but worth every penny. My Father has already ordered then for his trip to Austria, and 2 friends in Whaley Bridge are very keen. Your service has been excellent, for both items. Also very pleased with the roof box.
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Subject: Thule bars and boot liner

Just wanted to let you know the thule bars and boot liner ordered on Friday (2nd Jan) arrived today - Monday 5th - how about that for speed and service! Well done guys. I will certainly use you again and recommend others do to. Very helpful pre-order advice too!
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Subject: When we change cars

Thanks for the prompt service (again) my wife and I always buy I roof bars from you because of the great service we will use again when we change cars.
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Subject: Package deal

I just wanted to say thanks for the excellent service and unbelievable fast delivery time. I originally ordered some roof bars for my car with the intention of getting a roof box of ebay but shortly after ordering I spotted the combined package deal so phoned up to see if I could change the order, a very helpful person whose name I think was Jack went off and got the paperwork, informed me that it wouldn’t be a problem and said he would sort it out. One day later all the products arrived.I didn’t get a roof hoist but wouldn’t have used it anyway so no problem there and I will certainly recommend you to anyone I know who is looking for similar products. Kind regards John
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Subject: Cycle carriers

Hi, I would just like to say a huge thank you - I ordered 4 x Cruz roof mounted cycle carriers yesterday around 5pm and they have arrived the very next day before noon! Excellent! thank you. Roof bars were delivered next day following late night internet order - very impressive, and thank you for
such good service.
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Subject: Roof box problem

Just a quick note to say many thanks to Charlotte for the excellent customer service I received when I had a problem with my roofbox. I am very happy with the replacement and extremely impressed with the speed with which you sorted it!
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Subject: Superb website

Guys, I just wanted to write and congratulate you on your superb web-site, backed up by a first-class service! I logged on at 10pm last Wednesday, knowing virtually nothing about roof boxes. 30 minutes later I placed my order, absolutely confident that I had made an informed choice. On Thursday you telephoned to confirm the order, and on Friday morning at 9.15am you delivered my roof box and roof bars. This service is nothing short of miraculous! You are to be congratulated on your superbly informative website, and your superb service. Thanks again, and I shall undoubtedly be using your services again, as well as recommending you to anyone who will listen!!
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Subject: Patience, courtesy and efficiency

The replacement Atera key which I needed urgently and which I ordered from you yesterday duly reached me today.  I was very pleased to receive it so quickly and would like to tell you how grateful I am to Sarah, to whom I spoke on the telephone, for her help.  She was a model of patience, courtesy and efficiency in dealing with what I needed. Regards John
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Subject: Cruz roof bars

Cruz roof bars arrived next day. Fitted perfectly. Easy to install. 15mins customer services first class. If only all online companies where this good. Half the price of Halfords and better quality. Highly recommended, I will be back. Many thanks. Sharon
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Subject: Snow chains

Thank you very much for the RUD snow chains. You have been the best internet company I have dealt with.
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Subject: Excellent service

The roofbox arrived this morning but no cycle carrier, I called you. A very pleasant man (sorry I didn't take his name) said he'd look into it. Within the hour it appeared; as if by magic. Packaging excellent, items excellent, service excellent. Ordered on-line late Tuesday afternoon, delivered and on my car within 48 hours. Excellent!
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Subject: Carbox Boot liner

Thanks again for the Carbox boot liner. Perfect for our boots and macs after a wet and windy holiday in Ireland.
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Subject: KAMEI Corvara and Whispbar roof bars

Hello. I just wanted to contact you to say the box and bars worked fantastically for the trip we just took to Scotland. It allowed my husband and I to pick my parents (who flew in from the USA) up at Heathrow, and travel in our Prius all over Scotland for 10 days. That's four adults, with 10 days of luggage, in a Prius for 10 days staying at bed and breakfasts all over Scotland. Brilliant! We even averaged over 50 mpg, some days closer to 60!!! And, as a US transplant with 25 years experience with Yakama & Thule, I have to say I've NEVER worked with easier roof bars to fit, or an easier system for putting the box on and off the bars. Kudos to both Whispbar by Prorack and KAMEI!!! And I've done canoes, bikes, kayaks, roofboxes-- the lot with both Thule and Yakama. Thanks. Jessica

Subject: Recent AutoSock Feedback

I would like to offer you a big thank you for getting my Auto Socks to me so quickly. I’ve had them a week now and they’ve got me out of trouble 3 times now. I live in Nth Northumberland and work in Aberdeen, travelling weekly. Last week’s snow in Edinburgh stranded many motorists overnight, but my Auto Socks got me through without any problem. Last night and this morning, Aberdeen was almost gridlocked, but once again my Auto Socks got me through. Best 50 quid I’ve ever spent! Thanks again Marti

For your information as it may have a bearing on other inquiries. This order (AutoSocks, dispatched on 6th December) finally arrived here (Dumbarton - 15 miles west of Glasgow) today, Wednesday 15th December! Thank you. Yours sincerely John

Took 8 days but it got here thanks! Thought you might be interested to know of delivery times to central Scotland. Sent 6th arrived 14th! David

For your information, my order was delivered on Friday 10th December, so congratulations to you and Royal Mail for the swift delivery time bearing in mind the weather conditions of late. Thanks Jonathan

I would like to thank you for the prompt dispatch and delivery of my order for "Snow Socks". Ordered 14th delivered 16th. Excellent service and I feel I can now guarantee no more snow! Dorothy

Excellent Customer care guys - orders shipped separately but both have arrived safe and sound. The auotsocks are awsome !!! Thank you Lesley

Had to go to the butchers for the Christmas turkey. It's down a country lane, so I put on the AutoSocks. Fantastic! No slipping at all, even when going from 0-30mph in a straight line, thanks Roof Box Company - Chris (facebook)

I'D LIKE TO THANK THE ROOFBOX CO. FOR THEIR EXCELLENT SERVICE (RE DELIVERY IN EXTREME WEATHER CONDITIONS) OF A SUPERB PRODUCT (SNOW SOCKS FOR CARS ETC). I LIVE IN A VERY REMOTE LOCATION AND BOTH MY CAR AND VAN WOULD NOT CLIMB THE SNOW AND ICE COVERED TRACK..........UNTIL I FITTED SNOW SOCKS ! TOTALLY BRILLIANT THANK YOU. Keith

Subject: Toto and his Dog Bag USB on a plane

I already owned a Dog Bag Carrier from the Roof Box Company, so I selected from their USB line the Dog Travel Kit. The Travel Kit, like the Dog Bag Carrier, not only looked great, but actually w-o-r-k-e-d really well and believe you me, the outlined journey was no picnic – yet everything worked really well and Toto travelled quite easily in the carrier. - Judith
To read all about Toto's trip on an aeroplane click here

Subject: Thule Atlantis 200

Last year I contacted you to ask if the Thule Atlantis 200 roof box would accommodate a pair of Dahon 20" wheel folding bikes. You said you thought it probably would. I subsequently bought one from you and can now confirm that yes, they do fit very snugly - see photo attached. I have just travelled around France and for long distance trips, for security and reduced drag, this system of bike transportation is an excellent option. PS I have just placed another order with you. Regards, David

Subject: KAMEI Corvara 390K DuoLift and Atera Signo bars

I bought a KAMEI Corvara 390K DuoLift on the basis of it winning an Auto Express Best Buy award and I wasn't disappointed. Being able to open it on either side made it easy to load and unload 3 medium suitcases and a box full of food.
I was also impressed at how easily the Atera bars were to put on the car. They took me less than 10 minutes from opening the box to fitting on the roof rails. Together they were the perfect companions for our trip to Northumberland. Photographed here at Banburgh Castle. Thanks Nicky.

Subject: Riffi and his Dog Bag

Riffi loves his Dog Bag both in and out of the car. Clever product, folds away brilliantly. Thank you very much.