We’ll exchange unused snow chains if they are still in our current range at the time the exchange is arranged, and you purchased them from us; please phone (015396 21884) or e-mail with the subject “Snow chains exchange” so we know to expect them. (There’s no problem if you want to exchange for more expensive snow chains – you will in effect just be paying the price difference - but we don’t give refunds if you trade down market.)
You need to send the snowchains back to us with a covering note - not forgetting your name and address! “Unused” means just that. We can tell the difference at a glance between a set of snowchains that have been fitted once for testing purposes and a set which has been used for real. There's always a minimum £15 carriage / handling charge for exchange snow chains. (We'll need to charge more if you don't live on the UK mainland.)
Please note that we do not exchange AutoSock.