We’ll exchange unused snow chains if they are still in our current range at the time the exchange is arranged, and you purchased them from us; please phone (015396 21884) or e-mail with the subject “Snow chains exchange” so we know to expect them, including your original order number. (There’s no problem if you want to exchange for more expensive snow chains – you will in effect just be paying the price difference - but we don’t give refunds if you trade down market.)
You need to send the snowchains back to us with a completed Snow Chains Exchange form and in unused condition. “Unused” means just that. We can tell the difference at a glance between a set of snowchains that have been fitted once for testing purposes and a set which has been used for real. There's always a minimum £25 admin charge for exchange snow chains, which we will deduct from your refund. If you would like us to collect the chains we can organise this for an additional £20 per consignment (we'll need to charge more if you don't live on the UK mainland.)
Please note that we do not exchange AutoSock or SnowGecko.