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Customer Services

International Delivery
International deliveries suspended

We are currently unable to send goods to Ireland and other international destinations.

Delivery Guidelines

UK Deliveries (England, Northern Ireland, Scotland, Wales)

We can deliver anywhere in the UK. Any delivery involving a sea crossing is almost always subject to a surcharge; for further details please e-mail [email protected] stating the product(s) you are interested in ordering and the delivery address. Alternatively, please order online and we will contact you with a delivery quotation.

International Deliveries

We can deliver certain products to almost all addresses in the continent of Europe, i.e. including various countries not in the EU. Please e-mail [email protected] for further details, stating the product(s) you are interested in ordering and the delivery address. We don't deliver outside Europe, e.g. to USA or to Australia. Most stuff we sell is sold internationally, so feel free to e-mail and we'll put you in touch with our supplier with the aim of finding a local stockist.

Delivery Charges

Delivery charges vary by speed and product type; the following charges apply to UK mainland deliveries excluding Northern Ireland:

Small items and Spare parts
Express delivery£ 6.951 to 3 working days
Standard delivery£ 4.953 to 5 working days
Roof bars, bike carriers and standard sized items *
Express Delivery £ 9.50 1 to 3 working days
Standard Delivery £ 6.50 3 to 5 working days
*  includes roof bars, bike carriers, watersports carriers, ski and snowboard carriers, car boot liners, seat covers, pet products, etc.
Roof boxes (except Long wide boxes)
Express Delivery £ 19.50 1 to 3 working days
Standard Delivery £ 14.50 3 to 5 working days
Bulky Items = Long wide roof boxes, roof tents, Dropracks, and other extra large items *
Two person delivery service £ 19.50 2 to 3 working days
* Bulky Items are identified on individual product pages and include all Long Wide roof boxes, the largest roof boxes available. They will usually be delivered by ArrowXL, on a 2-person delivery service. Delivery slots are arranged between ArrowXL and our customers, using their online ‘Diary Booking’ service. Deliveries may be available on Saturdays, and in the evenings, depending on availability.

There are always surcharges for timed Express deliveries, e.g. "Deliver by noon", Saturday deliveries (except for Royal Mail Tracked), and for most deliveries involving a sea crossing. Please e-mail or phone 015396 21884 for details.

Unfortunately we are unable to offer a Express delivery service to Scottish Grampian and Highland areas, where delivery typically takes 3 to 5 working days.

Delivery Times

Delivery times are calculated in working days (Monday to Friday, excluding Bank holidays). Express delivery orders must be placed before 4pm. Express orders placed after 4pm will usually be despatched the following working day. If you need something urgently, and it's after 1pm, order as normal and also e-mail with the subject "URGENT ORDER", telling us that you have ordered and need the goods sending today if possible. We'll do what we can to help.

It is sometimes possible to offer timed deliveries (e.g. "by noon") or Saturday deliveries. For a quote, please e-mail [email protected] stating the product(s) you are interested in ordering and the delivery address.

How We Deliver

We aim to be as flexible as possible when delivering your order.

Most orders are delivered using couriers. Goods can usually be left without a signature; you'll be asked for "Special Delivery Instructions" at the checkout. We always need the cardholder's address, but you can specify an alternative delivery address (e.g. work address).

Smaller orders are despatched using Royal Mail and may need to be signed for; if you are out you'll be left a card outlining options which may include arranging a re-delivery or collecting your parcel from a post office. If this will not be acceptable, please tell us - make a note in the online ordering Comments box.

Important Information

Delivery is subject to stock availability. We'll contact you as soon as possible if we foresee any kind of delay.

99 point something percent of orders are delivered to plan but occasionally deliveries are affected by factors that are beyond our control - traffic jams, bad weather etc. - and there is therefore by definition no such thing as a "guaranteed" delivery, whether from us or from anyone else...