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Customer Services

Deliveries before the Spring Bank Holiday Weekend
Order time and dateDelivery date for Express Delivery *
Before 4pm on Tuesday 25th May by Friday 28th May *
After 4pm on Tuesday 25th May from Tuesday 1st June onwards

* Important: Our couriers are not working on the Spring bank holiday Monday so there will be no deliveries on this day.

If you need your order in time for the Bank Holiday weekend you'll need to order by 4pm on Tuesday 25th May and choose the Express delivery option.

We will of course continue to process orders received after 4pm on Tuesday 25th May and send them on Express or Standard delivery, as requested, but can give no assurance that Express deliveries will arrive by the close of business on Friday 28th May. All our couriers are unusually busy at the moment and are short of capacity; there is not enough space for a surge of last minute orders for the Bank Holiday weekend and school half term holidays.

Express delivery orders placed after 4pm on Tuesday 25th May that are needed for the Bank Holiday weekend will incur return freight charges if they are cancelled because they have not arrived in time.

International Delivery
Unavailable
International deliveries suspended

We are currently unable to send goods to Ireland and other international destinations.

Delivery Guidelines

UK Deliveries (England, Northern Ireland, Scotland, Wales)

We can deliver anywhere in the UK. Any delivery involving a sea crossing is almost always subject to a surcharge; for further details please e-mail [email protected] stating the product(s) you are interested in ordering and the delivery address. Alternatively, please order online and we will contact you with a delivery quotation.

International Deliveries

We can deliver certain products to almost all addresses in the continent of Europe, i.e. including various countries not in the EU. Please e-mail [email protected] for further details, stating the product(s) you are interested in ordering and the delivery address. We don't deliver outside Europe, e.g. to USA or to Australia. Most stuff we sell is sold internationally, so feel free to e-mail and we'll put you in touch with our supplier with the aim of finding a local stockist.

Delivery Charges

Delivery charges vary by speed and product type; the following charges apply to UK mainland deliveries excluding Northern Ireland:

Orders including a roof box:

  • Standard delivery (3 to 5 working days) = £14.50
  • Express delivery (1 to 3 working days) = £19.50

AutoSock, and items which are small enough to be posted, e.g. small spare parts;

  • Standard delivery (3 to 5 working days) = £4.95
  • Express delivery (1 to 3 working days) = £6.95.

All other orders:

  • Standard delivery (3 to 5 working days) = £6.50
  • Express delivery (1 to 3 working days) = £9.50

There are always surcharges for timed Next Day deliveries, e.g. "Deliver by noon", Saturday deliveries (except for Royal Mail Tracked), and for most deliveries involving a sea crossing. Please e-mail or phone 015396 21884 for details.

Unfortunately we are unable to offer a Next Day delivery service to Scottish Grampian and Highland areas, where delivery typically takes 3 to 5 working days.

Delivery Times

Delivery times are calculated in working days (Monday to Friday, excluding Bank holidays). Next Day orders must be placed before 4pm. Next Day orders placed after 4pm will usually be despatched the following working day. If you need something urgently, and it's after 4pm, order as normal and also e-mail with the subject "URGENT ORDER", telling us that you have ordered and need the goods sending today if possible. We'll do what we can to help.

It is sometimes possible to offer timed deliveries (e.g. "by noon") or Saturday deliveries. For a quote, please e-mail [email protected] stating the product(s) you are interested in ordering and the delivery address.

How We Deliver

We aim to be as flexible as possible when delivering your order.

Most orders are delivered using couriers. Goods can usually be left without a signature; you'll be asked for "Special Delivery Instructions" at the checkout. We always need the cardholder's address, but you can specify an alternative delivery address (e.g. work address).

Smaller orders are despatched using Royal Mail and may need to be signed for; if you are out you'll be left a card outlining options which may include arranging a re-delivery or collecting your parcel from a post office. If this will not be acceptable, please tell us - make a note in the online ordering Comments box.

Important Information

Delivery is subject to stock availability. We'll contact you as soon as possible if we foresee any kind of delay.

99 point something percent of orders are delivered to plan but occasionally deliveries are affected by factors that are beyond our control - traffic jams, bad weather etc. - and there is therefore by definition no such thing as a "guaranteed" delivery, whether from us or from anyone else...