Why it's important to select the correct vehicle and tyre size
There are a surprising number of vehicles that cannot use traditional snowchains, the types that put chain on the inside of the wheel as well as on the tread. This is usually because there is not enough space between the wheels and the shock absorbers; this can be a problem for ordinary SUVs and 4x4s as well as for high performance cars.
You will find this important information in your car handbook - please check this before using your snowchains! Our database is intended to do the basic work for you but, with so many new vehicles and tyre sizes, it should only ever be treated as a guide.
Please also check your tyre size - if you buy incorrectly-sized chains they will be either too tight or too loose.
Ladder track chains
The good news is that car handbooks usually only refer to "traditional snowchains". Ladder track chains such as the Polaire GRIP and Spikes-Spider range only put chain over the tyre tread, so are not subject to these restrictions. They are also ideal for use on rear wheel drives where there is minimal space between the top of the wheel and the wheel arch.
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Ways to contact us
Our phone lines are available 9am to 5:30pm, Monday to Friday. Please submit a ticket (pre-sales enquiries) or an e-mail (after-sales enquiries)
Our chat service is usually available 9am to 6pm, Monday to Friday.
Please be patient if it takes us much longer than usual to answer - we have unprecedented number of enquiries at the moment
Our customer service team will reply to tickets during normal office hours; 9am to 6pm, Monday to Friday.
Are you looking for pre-sales advice? Please send us a ticket, but first of all it makes sense to read our buying guides and recommendations, and check out our FAQs and knowledgebase, to see if there is an answer to your general questions.
We are really busy and working through emails as fast as possible; please accept our apologies in advance if we take much longer than usual to reply to you.
Our customer service team will reply to emails during normal office hours; 9am to 6pm, Monday to Friday.
E-mails are most appropriate for after-sales enquiries. Please include your customer code, or order reference, but even just your post code is very useful for us.
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We are a mail order company and do not have a showroom or shop, so please order online or by phone; thank you!