Thule VeloCompact 2 bike tilting carrier (13 pin lights) no. 924

This smart bike carrier is a pleasure to use and takes up to 2 bikes. It's easy to lift it onto the tow ball and then push down the single lever to lock it into place. Minimal adjustment may be required first time out to get a firm grip on the tow ball.

Tilting is an easy one person operation using a foot pedal positioned at the front of the carrier.

The VeloCompact should fit all tow balls. To fit this carrier you need a clear 65mm between the centre of the tow ball and the bumper. Please check this measurement before ordering.

It makes sense when using this carrier to place a safety strap around all the bikes and the bike holder support frame. Why? The bike holders sometimes only grip around the top (or bottom) and sides of the bike frame, especially on irregular shaped frames, so there's the potential for the bike holder to jump off or fall off the frame, e.g when travelling over bumpy roads or speed bumps. We're therefore providing a free strap with each carrier - one strap per carrier! As well as providing peace of mind the strap will also help to minimise vibration.

Other technical and miscellaneous information:

• Comes with a carrier to tow bar and bike to carrier lock.
• The bike holders are locked to the support frame in an ingenious way, and can be removed when unlocked. See pictures for more details (when you come to fit the bikes you're expected to move these bike holders around the frame, and it may take several attempts before you have the optimum scheme for loading your particular bikes).
• It's easy to secure the wheels using long wheel straps and pump buckles.
• Dimensions: Side to side = 106cm, Front to back = 66cm
• Weight = 14.2kg
• Load capacity 46kg (max 25kg per bike, but most bikes are nearer 15kg).
• The 924 is supplied almost fully assembled.
• Supplied with a 13 pin plug for 13 pin continental type electric sockets (we include a free adapter if you have a 7 pin socket).

To fit this rack you need a clear 65mm between the centre of the tow ball and the bumper. Please check this measurement before ordering.

Made in Poland.

We offer our existing customers a full "Next Day if possible" spares service, and will cannibalise new stock as required to find you the parts you need.

To find the spare parts you need, please see the diagram below, identify the product codes, then choose them from the list below. If you need more than 1 of any item, change the quantities in the Shopping Basket.

Deciding which bike carriers to buy is not always easy, especially as you may not have had experience of using bike carriers before. We hope that our buying guides provide useful guidance about which bike carrier 'strategy' will be most appropriate for your circumstances, as well as highlighting the best features of particular models. We also have troubleshooting FAQs - for example, some customers struggle at first to fit four bikes onto a tow ball carrier, and wonder whether a different carrier would allow the bikes to be spaced wider apart. (It won't, but we have some good tips which make bike fitting much easier.)

Our bike carriers Exchange Scheme covers roof mounting and tow ball mounting bike carriers only. Rear door mounting / strap on carriers are not included, and nor are roof bars. It allows you to exchange within 90 days of invoice date. Most exchanges are for roof mounting upgrades, or are tow ball carriers with very basic tilting systems being exchanged for easy to use sliding / tilting carriers.

These are the rules of the bike carriers Exchange Scheme:

• You are allowed one exchange only.
• The original equipment must be in "as new" condition, subject only to fair wear and tear.
• The replacement items must be different models from the originals.
• The replacement items must not be part of a package deal or be from our Bargains section.
• Roof bars are never part of the Exchange Scheme.

This is how the exchange scheme works:

• We charge in full for the replacement items, including the appropriate carriage charge and a charge for any packaging needed for the return of the originals.
• We pay the return carriage costs.
• When the originals arrive back here we refund you for their invoice value but you won't get back more than the invoice value of the replacements. In other words, if the replacements are cheaper than the originals we won't be giving you "extra cash back".

Please note that we can only collect exchange scheme items from mainland UK.

Delivery charges and arrangements:

We charge a contribution towards delivery costs, depending on what you order, where you live, and how quickly you want the goods.

These are our standard charges; there are usually surcharges for all offshore destinations and some remote postcodes - for details please see our delivery information page.

Delivery of other items

Delivery times

Delivery times are calculated in working days (Monday to Friday, excluding Bank holidays).

Cut-off times for Express Delivery orders
Express Delivery orders placed before before the cut-off times shown below will usually be desptached on the date of order. Express Delivery orders placed after these cut-off times will be despatched the next working day.

Delivery FAQs

When will my order arrive?
There are no deliveries on Saturdays, Sundays or Bank Holidays, except for postable items where Royal Mail has a Saturday delivery. Express Delivery orders placed on a Friday (before 1pm) should be delivered on the Monday or Tuesday, Express Delivery orders placed on a Saturday or Sunday should be delivered on the Tuesday or Wednesday. The arrangements for Very Heavy Items are different and are shown above.

What about Next Working Day delivery?
Most Express delivery orders will arrive on the next working day, if the order is placed before the cut-off time (see above). Some will arrive on the second working day if there has been a "split-delivery". So-called “split deliveries” happen when the couriers do not have enough trailer space for everything that should be moved around the UK, so they will load what they can and leave the rest for the next trailer.

Is my delivery day guaranteed?
No retailer or courier company can ever "guarantee" a Next Working Day delivery. As well as split deliveries, all courier companies occasionally have the same transport problems as can happen to everyone else, including snow blocked roads, closed roads, traffic jams, mechanical breakdown, an inability to find the delivery address, or to gain access to it if, for example, it's in a block of flats. We work with some of the best couriers in the business, and overall they provide an outstanding service.

Do I need to be at home?
We are very flexible with our deliveries and will aim to deliver to an address which suits you – this does not need to be your home address. Goods can usually be left without signature - we prefer this with roof boxes. There's a "Special Delivery Instructions" box in the checkout area where we'll ask you to choose a typical instruction and then amend it to suit your particular requirements.

Payment options:

We take the following cards, and also PayPal. Please note that the entry on your card statement will be from "The Roof Box Company".

Secure payments

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Bike carriers with 7 pin plugs

Wheel support bike carriers which are supplied with 7 pin plugs usually only include rear lights, brake lights and indicator lights, which is why they are often called ‘3 function lights’.

Unusually, Thule bike carriers with 7 pin plugs also include a fog light; this works when plugged into 7 pin electrics, but it does not work when plugged into 13 pin electrics via an adapter.

Bike carriers with 13 pin plugs

Bike carriers which are supplied with 13 pin plugs include a fog light and reversing light, as well as rear lights, brake lights and indicator lights – which is why they are often called ‘5 function lights’.

If these are plugged into 13 pin electrics then all 5 functions will work.

If they are plugged into 7 pin electrics via an adapter then the fog light should work, but the reversing light on the bike carrier will not work.

Please note

These notes assume that your tow bar electrics have been wired correctly!

Tow bar wiring in the digital age is much more complicated than it used to be when everything was analogue. Our experience is that if you are having lighting problems, e.g. a fog light does not work in 7 pin tow bar electrics, the problem is much more likely to be caused by the wiring, not by a dud bulb in the bike carrier.