EB Infinita bag, tan and brown, no. INFINITA TB

Delivery charges and arrangements:

We charge a contribution towards delivery costs, depending on what you order, where you live, and how quickly you want the goods.

These are our standard charges; there are usually surcharges for all offshore destinations and some remote postcodes, especially for Very Heavy Items (defined below):

Orders involving a roof box, and Very Heavy Items


• Standard delivery (3 to 5 working days) = £14.50
• Express delivery (1 to 3 working days) and Very Heavy Items = £19.50

AutoSock, and items which are small enough to be posted, e.g. small spare parts


• Standard delivery (3 to 5 working days) = £4.95
• Express delivery (1 to 3 working days) = £6.95

All other products


• Standard delivery (3 to 5 working days) = £6.50
• Express delivery (1 to 3 working days) = £9.50

All orders for Express delivery need to be received by 1pm.

Very Heavy Items

Roof tents and some other items that are very heavy or unusually large are, for safer and more careful handling, best carried by two people.

Very Heavy Items are delivered via the ArrowXL 2-person delivery service. All other products that are part of the same order will usually also be delivered by ArrowXL, at the same time as the Very Heavy Item.

Please note that deliveries from ArrowXL need to be signed for, e.g. by a neighbour if you are not at home, or you can have the goods delivered to a different address.

There is a £25 surcharge for Very Heavy Item deliveries to the Grampian area, Scottish Highlands, any GB delivery including a sea crossing, and Northern Ireland. There is a £50 surcharge for Very Heavy Item deliveries to the Isle of Man, the Channel Islands and the Republic of Ireland. Deliveries to all these places will take longer than normal, sometimes much longer - delivery timings are indicated in the Shopping Basket.

When will my order arrive?
There are no deliveries on Saturdays, Sundays or Bank Holidays, except for postable items where Royal Mail has a Saturday delivery. Express Delivery orders placed on a Friday (before 1pm) should be delivered on the Monday or Tuesday, Express Delivery orders placed on a Saturday or Sunday should be delivered on the Tuesday or Wednesday. The arrangements for Very Heavy Items are different and are shown above.

What about Next Working Day delivery?
We have offered a reliable Next Working Day service for well over 20 years but, due to the pressure on the couriers caused by the coronavirus crisis and the huge increase in online shopping, we can no longer be confident about the delivery date, which is why we now call the service ‘Express delivery’. Most Express delivery orders will arrive on the next or second working day, but some will arrive on the second or third working day, or be split between these days. So-called “split deliveries” happen when the couriers do not have enough trailer space for everything that should be moved around the UK, so they will load what they can and leave the rest for the next trailer.

Is my delivery day guaranteed?
No retailer or courier company can ever "guarantee" a Next Working Day delivery. As well as split deliveries, all courier companies occasionally have the same transport problems as can happen to everyone else, including snow blocked roads, closed roads, traffic jams, mechanical breakdown, an inability to find the delivery address, or to gain access to it if, for example, it's in a block of flats. We work with some of the best couriers in the business, and overall they provide an outstanding service.

Do I need to be at home?
We are very flexible with our deliveries and will aim to deliver to an address which suits you – this does not need to be your home address. Goods can usually be left without signature - we prefer this with roof boxes. There's a "Special Delivery Instructions" box in the checkout area where we'll ask you to choose a typical instruction and then amend it to suit your particular requirements.

Payment options:

We take the following cards, and also PayPal. Please note that the entry on your card statement will be from "The Roof Box Company".

Secure payments

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