EB Infinita bag, tan and brown, no. INFINITA TB

Delivery charges and arrangements:

We charge a contribution towards delivery costs, depending on what you order, where you live, and how quickly you want the goods.

For most UK addresses, the charge for our Standard three to five day service is £6.50 (£14.50 for orders including a roof box) and our charge for Express Delivery (one or three days) is £9.50 (£19.50 for orders involving a roof box). AutoSock, shoe chains, RUD i-Sock, and small spare parts, are charged £3.95 (Royal Mail Tracked), £4.95 (Royal Mail Express Tracked) or £5.95 (courier, usually Express Delivery).

There are different charges for any delivery including a sea crossing, and deliveries to Skye - we will contact you with a quote on receipt of order.

Orders for Express Delivery need to be received by 4pm.

When will my order arrive?
There are no deliveries on Saturdays, Sundays or Bank Holidays, except for postable items where Royal Mail has a Saturday delivery. Express Delivery orders placed on a Friday should be delivered on the Monday or Tuesday, Express Delivery orders placed on a Saturday should be delivered on the Tuesday or Wednesday.

What about Next Working Day delivery? 
We have offered a reliable Next Working Day service for well over 20 years but, due to the pressure on the couriers caused by the coronavirus crisis and the huge increase in online shopping, we can no longer be confident about the delivery date, which is why we now call the service ‘Express Delivery’.  Many Express Delivery orders will arrive on the next working day, but some will arrive on the second working day, or be split between these two days. So-called “split deliveries” happen when the couriers do not have enough trailer space for everything that should be moved around the UK, so they will load what they can, and leave the rest for the next trailer.

Is my delivery day guaranteed?
No retailer or courier company can ever "guarantee" a Next Working Day delivery. As well as split deliveries, all courier companies occasionally have the same transport problems as can happen to everyone else, including snow blocked roads, closed roads, traffic jams, mechanical breakdown, an inability to find the delivery address, or to gain access to it if, for example, it's in a block of flats. We work with some of the best couriers in the business, and overall they provide an outstanding service.

Do I need to be at home?
We are very flexible with our deliveries and will aim to deliver to an address which suits you – this does not need to be your home address. Goods can usually be left without signature - we prefer this with roof boxes. There's a "Special Delivery Instructions" box in the checkout area where we'll ask you to choose a typical instruction and then amend it to suit your particular requirements.

Payment options:

We take the following cards, and also PayPal. Please note that the entry on your card statement will be from "The Roof Box Company".

Secure payments

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