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Customer Services

Coronavirus update

Please note that our customer support staff are working from home where they can, reducing our telephone service considerably; if you can't get through by phone, please contact us by chat, ticket or e-mail.

Got a question?


We are really busy and working through emails as fast as possible; please accept our apologies in advance if we take much longer than usual to reply to you.

Our customer service team will reply to emails during normal office hours; 9am to 6pm, Monday to Friday.

E-mails are most appropriate for after-sales enquiries. Please include your customer code, or order reference, but even just your post code is very useful for us.

Online chat
Our online chat service is currently unavailable

Our chat service is usually available 9am to 6pm, Monday to Friday.

015396 21884
Our office is currently closed

Our phone lines are available 9am to 5:30pm, Monday to Friday. Please submit a ticket (pre-sales enquiries) or an e-mail (after-sales enquiries)

Still need help? Hopefully the information below will help you.

New Customers

Customers of other shops

Our customers

Please provide a reference, ideally your customer code but if this is not available then an Invoice number or online order number. It speeds things up and helps us to provide a better service.

If you're using our server based Contact us form please provide an e-mail or phone number, being careful to check it's correct, otherwise we can't reply to you. If you want to use your own e-mail then use [email protected] or [email protected] as appropriate.

Thanks for your business.

Martin Gray